1. Speak with your insurance broker about it.

As a consumer making an insurance related problem, it is always recommended that you approach your broker with your concerns first. Insurance brokers advocate for their clients, and will work in your best interests with the parties involved. Your insurance broker, and the brokerages they work, for need to know if you are unhappy with an aspect with your insurance, as they are there to support you in the customer/insurance company relationship.

In many cases, concerns can be attributed simply to a lack of communication between consumers, their brokers, and the insurance company. Most of the time a misunderstanding can quickly be cleared up.

To learn more about the duties of insurance professionals and insurance customers please use the links provided below.

• Insurance Companies
• Insurance Brokers
• Insurance Customers

2. Speak with a manager at the brokerage.

If in fact the problem concerns your broker, or if they cannot sufficiently address your concerns, request to speak with a manager at the brokerage to see if someone with higher authority or better insurance knowledge can change the situation to your favour.

3. Call us to clarify what issues should be directed where.

If you are still unsatisfied with your efforts at the insurance brokerage, please feel free to call us to learn about other ways of dealing with your insurance dispute.