Q. If I have an insurance dispute and I don’t know what to do or where to turn, what should I do?

A. Call Peter Wright at IDRSBC and he will outline options for you to consider. This will be done in a neutral, objective manner. There is no cost for the initial consultation.

Q. I notice that IDRSBC is financially sponsored by the Insurance Brokers Association of B.C. Will this mean that my discussions with IDRSBC may be biased in a broker’s favor?

A. No. IDRSBC works in a completely neutral and confidential manner. IBABC finances the operation as a service to the insuring public and the insurance industry. Its manager, Peter Wright, reports to a board of trustees who represent all facets of the insurance industry.

Q. How much will it cost me if I decide to use the services of IDRSBC?

A. The charge is intended to be reasonable to the parties:
$100.00 per hour (minimum charge $100.00).
You can stipulate the maximum fee that you wish to spend.

Q. Is the process confidential?

A. Yes. All discussions and negotiations are carried out on a completely confidential basis.

Q. Am I guaranteed a successful outcome to my dispute?

A. No. But IDRSBC will assist you to the best of its ability to bring your file to a conclusion depending on the circumstances.