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Telephone Adjuster - Claims (South Surrey, BC)

Job Summary
  • Brokerage Name:
    Westland Insurance Group Ltd. (Claims Division)
  • Approximate Salary: Negotiable
  • Region: Lower Mainland
  • Location: #205 - 15252 32nd Avenue, Surrey, BC
  • Country:
  • Category: Other
    Telephone Adjuster - Claims
  • Position Type: Full-Time
  • Experience Level:
  • Education Level: Level One Licensee
  • Advertised: 19-01-2018
  • Closing Date: 18-02-2018
  • Job ID: 4502
  • Click here to find more jobs posted by this employer
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Westland Insurance Group Ltd has a position available for a Telephone Adjuster to join our growing Claims Team in South Surrey, BC. This is an exciting role for an individual with superior customer service and a proven track record of investigating and settling property claims.

Westland is one of the largest independent insurance brokers in Canada with over 900 employees across 80 offices throughout Alberta & BC.  We have experienced rapid expansion in the past 5 years and are positioned to continue on this growth path. 

What we offer:


  • Base salary
  • Comprehensive  and flexible health benefits
  • Diverse mix of staff and demonstrated  work/life balance
  • Career growth opportunities and continuing education programs


The Opportunity:

  • Are you detail-oriented and enjoy providing excellent customer service? Do you love to work in a fast paced environment that are results driven?
  • Investigate personal lines property insurance claims with insureds, third parties and other related parties in order to obtain facts and information
  • Review facts, policy coverages, expert reports to make decisions on coverage, value of claim and settlement.
  • Manage and direct Property Repair Vendors to ensure best practices are being followed for property restoration, repair and replacement, and ensure that costs are in line with services provided
  • Responsible for data accuracy, issuance of payments to insureds, vendors and other related parties to a claim.
  • Responsible for providing exemplary customer service and keeping all related parties informed of the claims process and status
  • Ad-hoc additional tasks as needed


Here’s what you bring:


  • 1-2 years of property adjusting experience
  • Good knowledge of personal and commercial property insurance policies
  • Ability to work in a high pressure environment, and a strong team contributor
  • Exceptional telephone etiquette
  • Excellent time management skills and the ability to multi-task
  • Demonstrated ability to maintain confidentiality and to exercise discretion are important qualities
  • Strong work ethic without sacrificing your ability to have fun on the job.     

Please apply at

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