Professional Development Seminars

Best Practices Program – Modules 1 through 5 6 Professional Credits per Module Brian Bonsma Total Program Fee (including all workshops and business coaching): $2995 per person
The Best Practices program is designed (by Brokers for Brokers) to teach you powerful approaches to brokerage operations that will significantly improve the performance of your brokerage office(s). Find out what the current trends and challenges in the insurance industry are and exactly where the opportunities are to significantly improve your business results; how Best Practices tools and methodologies are deployed to gain a competitive advantage; how other brokerages are applying business intelligence to impact operational efficiency and financial results. In 2008, IBABC will be offering all five modules in one Comprehensive Certification Course guaranteed to transform your brokerage. As an added BONUS to maximize the process of change for participants, we have added Professional Coaching to this program! Business coaching has been proven to deliver significant improvements to any business, especially when combined with a proven learning system like Best Practices. Please see the IBABC website (www.ibabc.org) for a more complete description of the Best Practices Companion Program, full registration details, and office discount.
Who Should Register: Brokerage owners, principals and managers who want to significantly grow the performance of their office(s).
Module 1: 31 Jan 08 Burnaby Executive Hotel 9AM – 5PM Module 2: 28 Feb 08 Burnaby Executive Hotel 9AM – 5PM Module 3: 27 Mar 08 Burnaby Executive Hotel 9AM – 5PM Module 4: 24 Apr 08 Burnaby Executive Hotel 9AM – 5PM Module 5: 29 May 08 Burnaby Executive Hotel 9AM – 5PM
BIP and the Power of Branding -NEW- 2 Professional Credits Ron Blouin & Trudy Lancelyn
‘The BIPPER’ can be seen on Hockey Night in Canada, broker lapels, as well as on the desks of the most powerful politicians in BC. This lively and interactive web broadcast seminar will fill you in on the history and significance of the BIPPER, as our symbol for Canadian insurance brokers is affectionately called. You’ll learn the value of this little purple person to your brokerage. You will also come away with a better understanding of co-branding and how to use this multi-million dollar brand in conjunction with other brands, including product and brokerage identifiers.
Who Should Attend: All brokers and CSR’s involved in marketing their brokerage or interested in marketing overall.
6 Feb 08	All Areas	Web Broadcast	1PM – 3PM (PST)
Effective Self-Management for Greater Success Half-day: 3 Professional Credits / Full-day: 6 Professional Credits Ken Marriette
The most successful business professionals know how to manage their workflow effectively. Kick your self-management skills up to the next level by learning the core principles and proven techniques of effective self-management. In this interactive and highly practical workshop, you will learn: the value of time; fast and easy yet effective goal setting and prioritization methods; how to plan your work and work your plan; the power of writing things down; the pitfalls of procrastination – the true thief of time; how to get rid of backlogs; how to organize your workspace; and how to really work smarter, not harder.
Who Should Attend: All brokers at all levels.
20 Feb 08	Burnaby	Executive Hotel	9AM – NOON
27 Feb 08	Nanaimo	Coast Bastion Inn	9AM – 4PM
26 Mar 08	Victoria	Holiday Inn	9AM – 4PM
Essential Communication Skills for Insurance Professionals 3 Professional Credits Peter Wright
Effective interpersonal communication is vital in any industry setting, especially in the insurance industry. It gives you, the insurance professional, the ability to truly understand the needs, wants, interests, and concerns of others, including clients and contacts. In this interactive, results-oriented seminar, you will learn and practice the essential skills of communication, including: listening - actively, pro-actively, intuitively, wholly; barriers to effective communication; the power of acknowledgement; openness and honesty; paraphrasing and re-framing; stating intentions; assertiveness; body language awareness; and identifying hidden agendas.
Who Should Attend: All insurance industry professionals at all levels.
8 Apr 08	Burnaby	Executive Hotel	9AM – NOON
Handling Conflict – Skills in Action 3 Professional Credits Peter Wright & Greg Mansfield
In this popular seminar, you will discover and practice the best skills to appropriately respond to conflict in the workplace and beyond. Learn and rehearse proven concepts of Total Listening and Communication to effectively defuse conflict, including: how to ask effective open questions, the skills of paraphrasing and reframing, how to communicate empathy, and how to be assertive without being disrespectful of others.
Who Should Attend: All insurance industry professionals at all levels. Prior attendance at “Handling Conflict in the Workplace” is helpful but not essential.
8 Apr 08	Burnaby	Executive Hotel	1PM – 4PM
Leadership Excellence -NEW- 3 Professional Credits Ken Marriette
The rise of an economy based on knowledge, innovation and creativity is reshaping workplace and social attitudes. The future success of business will, more than ever, depend on the effective use of ‘human capital.’ People are today’s primary asset! How well those people are led will largely determine an organization’s ultimate success. In this seminar, you will explore the principles and practices of Leadership Excellence. The topics included are: Are leaders born or made? Are you a Leader or Manager? Leadership Styles - which one are you? The Principles of Effective Leadership; the Vital Role of Mission and Vision Statements; and Leadership and Change.
Who Should Attend: Brokerage owners and/or managers seeking to refocus and enhance their leadership skills.
20 Feb 08	Burnaby	Executive Hotel	1PM – 4PM
Sales Etiquette – New Lessons from a Lost Art 3 Professional Credits Don Woode & David Keen
This seminar is for Commercial Lines producers at all levels who want to achieve top-notch results from their prospecting, sales, and client management activities. Towards this objective, you will be provided with prospecting tips, sales presentation do’s and don’ts, and essential customer service techniques. You will also come to an understanding of what motivates a client to buy insurance and how to competition-proof your accounts. All of these topics will be taught from a practical insurance industry perspective by a retired, top-producing insurance broker and by a senior broker who has handled large commercial accounts for most of his career. You should come to this seminar prepared to actively participate in the class discussion. As a result, you will take away ideas that can be readily applied in your everyday business activities.
Who Should Attend: While all Level 2 and 3 brokers will benefit, this seminar is primarily intended for Commercial Lines producers.
6 Mar 08	Burnaby	Executive Hotel	9AM – NOON

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