Your Seminar Instructors

Our seminars are presented by experienced instructors who work in many facets of the insurance industry.  Some of our instructors come to us from the fields of law, dispute resolution, sales and marketing, and adult education.  Regardless of their backgrounds, they share their extensive knowledge and experience to provide you with practical and relevant continuing education.

Brandi Anfield, CAIB has been in the insurance industry since 1998, and is a senior personal lines broker with Fawcett Insurance Agency in North Vancouver. She began her career as an Autoplan road runner and moved on to various office positions, including management at multiple brokerages. Then, after 10 years, she decided to make personal lines her specialty. She’s passionate about education and loves to provide brokers with refreshing and informal seminars, where open dialogue and participants’ opinions are important and valuable. Brandi has been presenting IBABC seminars since 2013.

Nick Batistic has been employed in the insurance industry since 1963. He has performed underwriting, claims and field work with both national and international insurers. He moved to the brokerage side of the business in 1983, and spent over ten years as an account executive with a leading international brokerage. Currently with Integro Insurance Brokers in downtown Vancouver, Nick handles commercial lines business with a specialty in technology risks. He brokers his own accounts directly with underwriters. He’s been presenting seminars for IBABC since 2003.

Len Bosch, CIP is a retired insurance broker. He was employed by HUB International Barton Insurance Brokers for 20 years, where he served in various senior executive positions, including Vice-president Sales, Vice-president Operations, and Commercial Insurance Account Executive. In his early working life, Len was a Sergeant with the RCMP for 15 years. Later, he was Manager of Security and Safety for B.C. Place Stadium. Before becoming a broker, Len was an independent claims adjuster, settling complex claims for various insurers, including ICBC and the Municipal Insurance Association. He has great knowledge and experience in managing a variety of insurance portfolios, such as municipal risks, manufacturing, transportation, construction, surety and property management.

Scott Brearley, LLB is a partner at Singleton Urquhart LLP in downtown Vancouver. He has worked in the defense of insured liability claims, the defense of first party claims against insurers, and as coverage counsel for both insurers and insureds. As defense counsel he has acted to defend claims under the direction of homeowners, CGL, E&O and D&O insurers in a variety of matters. His experience as defense counsel extends to construction disputes, claims of professional negligence against a variety of professionals, including insurance brokers, and those involved in the construction industry, wrongful dismissal claims, oppression actions, and other commercial matters. Scott has a Bachelor of Arts and a Bachelor of Laws, both from the University of Manitoba.

Mario Fiorino, BA, LLB, MED is senior legal counsel for the Insurance Bureau of Canada, and is secretary and coordinator of the National Claims Committee. As a lawyer, author and educator, Mario has worked with insurance professionals (insurers and brokers) in all Canadian jurisdictions, the United States and Australia on technical, organizational development and change management issues. He has been presenting courses and seminars for IBABC since 2002.

Laura Knight is an insurance broker, educator and author. She started her career in the general insurance industry in 1991 as an Autoplan broker. Within a relatively short time, she was promoted to Autoplan supervisor and trainer, and later became a general lines manager. As a broker, Laura has been highly successful in various roles. She’s been a personal and commercial lines producer, a brokerage branch manager, a CSR for high value clients, and a brokerage staff trainer and mentor. Laura is a past-president of the Victoria Insurance Broker’s Association (VIBA), and a former executive committee member of IBABC. She began teaching licensing courses and seminars for IBABC in 2014.

Karen MacWilliam, BA, FIIC, CRM is an independent insurance and risk management consultant. She has over 25 years experience as an underwriter, broker, corporate risk manager, trainer and consultant. In addition to advising a variety of clients on risk management and insurance matters, she is the author of The Risk Management and Insurance Guidebook for Industry ©2001, ABS Inc., and has taught advanced insurance and risk management curriculum at SFU and UNBC. Karen has been facilitating seminars for IBABC since 1998 and licensing classes since 2011.

Evan Miles, BA, CIP is a senior claims consultant with Reliance Insurance Agencies. He was born on the prairies, raised in Edmonton, and moved to B.C. over 25 years ago. While in Alberta, Evan spent 17 years in the Fire Services. After 10 years of active firefighting, he moved into Fire & Arson Investigations where he eventually reached the rank of Assistant Fire Marshall, then Deputy Fire Chief. Most firefighters have a part-time job and, in Evan’s case, he owned and operated a private investigation agency for over 10 years. He also dabbled in driver education. Over the past 25 years, he has worked as an independent claims adjuster, a staff adjuster, an examiner and litigation manager, and as multiple branch manager of a large independent adjusting firm. He’s been facilitating seminars for IBABC since 2008.

Jo Anne Mitchell, CIP is founder and operator of Effective Training & Communications Plus (E.T.C. Plus), based in Port Stanley, Ontario. She has over 30 years’ experience in the insurance industry, including commercial lines and farms. A seasoned facilitator, she has trained thousands of insurance professionals across Canada. Jo Anne’s insurance career spans both a brokerage and company background, giving her a unique insight into the training needs of both groups. She has been presenting seminars for IBABC since 2006.

Melanie Needham, CIP, CRM is an insurance industry consultant and educator. Based in Mt. Forest, Ontario, Melanie entered the insurance industry in 2000. She’s worked for the Economical Insurance Group as a commercial analyst, and now trains all levels of the Economical’s staff and prepares their course materials. She also teaches CIP courses and the Registered Insurance Brokers of Ontario licensing course. She has twice won the IIO-Conestoga chapter Instructor of the Year Award. Melanie has completed both her CIP and CRM designations, and is in the final stages of completing her FCIP. In 2009 she obtained her Adult Teacher/Trainer certification with Conestoga College. She also does much volunteer work within and outside of the insurance industry. She is facilitating IBABC webinars for the first time in 2017.

Krista Prockiw, LLB is in-house legal counsel and trainer with ICBC. Previously, she was an associate with a prominent Vancouver law firm where she was a member of its insurance practice group. Her legal experience and expertise includes a wide variety of insurance matters, including personal injury, product liability and professional indemnity claims. She has also acted as associate editor of the Canadian Journal of Insurance Law. Krista obtained a Bachelor of Education (Secondary) from the University of Alberta in 1993 and, after graduation, taught English in Japan. Following her return to Canada, she obtained her Bachelor of Laws degree from the University of British Columbia in 1998 and was called to the Bar of British Columbia in 1999. She has been presenting seminars for IBABC since 2004.

Edith Strauss, CIP, CRM began her career in the insurance industry in the mid-1970's. She worked as a broker/manager in both British Columbia and Ontario. Edith is an Associate of the Insurance Institute of Canada, is a member of the Chartered Insurance Professionals Society, and obtained her Certified Risk Manager (CRM) designation in 2008. Since 1990, she has served as IBABC’s senior instructor, teaching Fundamentals and CAIB courses, seminars and webinars. She also authored and edited many of IBABC’s online CAIB courses. Edith is one of the contributors to the Fundamentals of Insurance textbook and, in the past, was a textbook auditor for the Insurance Institute of Canada. She now devotes her time to the education and training of insurance brokers and other industry professionals.

Scott W.K. Urquhart, BA, BEd, LLB is a partner at Lindsay LLP, where he practices civil litigation, primarily in the areas of insurance coverage, construction disputes, personal injury, and commercial disputes. Scott acts for insurance companies, advising on coverage matters, pursuing recovery following a loss, and defending disputed claims. He defends individuals and companies against claims for personal injury, and represents clients involved in commercial disputes. He’s experienced at all levels of B.C. courts, the Workers’ Compensation Appeals Tribunal, and the B.C. Human Rights Tribunal. Scott has a Bachelor of Arts, a Bachelor of Education, and a Bachelor of Laws from the University of British Columbia, and was called to the bar in 2006.

Steve Vorbrodt , LLB is a partner at Singleton Urquhart LLP in downtown Vancouver. He practices law primarily in the areas of professional liability, insurance defence, and construction law. He has also successfully defended product liability claims on behalf of manufacturers and distributors, and prosecuted civil fraud claims on behalf of the insurer. Steve has a Bachelor of Arts (Honours) from the University of Western Ontario, a Bachelor of Laws from the University of British Columbia, and was called to the British Columbia Bar in 2004.