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Consumer Resources

Here are links to authorities and resources for common perils and risk management:

 INSURANCE – RESIDENTIAL

Insurance Bureau of Canada The Insurance Bureau of Canada, the association for general insurance companies in Canada, provides tips for insuring all types of residential properties.
Homeowner Safety Brochures The Institute for Catastrophic Loss Reduction provides helpful information for protecting your home from flooding, severe wind, snow and ice, wildfire and earthquake.
Strata Housing Owners and residents in all strata properties must the follow the Strata Property Act and Regulations as well as the strata’s bylaws and rules.
Strata Insurance Strata property owners should become familiar with laws regarding insuring their building and common property, and the importance of having a separate policy for their unit and contents.

 INSURANCE – BUSINESS

Business Insurance The Insurance Bureau of Canada provides information on insurance for businesses.
Open for Business A free business-continuity package.

 INSURANCE – AUTO

Insurance Corporation of British Columbia (ICBC) ICBC is responsible for all driver registration and vehicle licensing throughout B.C.
Road Safety Tips on safe driving, road conditions, speeding, auto crime and how to buy a safer vehicle, published by ICBC.
Ministry of Transportation and Infrastructure A wide range of transportation safety topics including: speed limits, wildlife collisions, and winter driving.

  GENERAL SAFETY & EMERGENCY PREPAREDNESS

Emergency Preparedness, Response & Recovery

The provincial government provides information on local emergency programs.

Get Prepared

Practical information for creating an emergency safety plan for your family.

Weather Office

Up-to-date forecasts to keep you abreast of any hazardous weather conditions.

Public Safety & Emergency Services Resources relating to community safety, crime prevention, liquor control and licensing, fire safety and fraud protection.
Serving It Right The mandatory self-study course on the host’s responsibilities when serving alcohol.

 CRIME

BC Crime Prevention Resources for province-wide crime awareness and prevention such as, home security, arson, auto theft and fraud.
Royal Canadian Mounted Police (RCMP) Public resources and crime statistics.
Block Watch Society of B.C. Block Watch helps residents reduce crime and promote neighbourhood security.
E-Comm 911 An overview of how to report emergency vs. non-emergency crime situations.
The Vancouver Police Department Resources for getting involved with Community Policing and Citizens' Crime Watch.
Crime Free Housing A certification program for rental property owners who want to create and maintain crime-free housing.

 Cycling safety

Hub, your cycling connection A charitable organization on a mission to make cycling an attractive commuting option for everyone.
Bike Sense BC Cycling safety with a B.C. focus.

 Pedestrian safety

HASTe The Hub for Active School Travel (HASTe) aims to reduce the impact of negative school-related transportation choices.
Road Sense ICBC has free learning resources created by road safety experts and educators to help B.C. students develop road safety skills and awareness.

 Fire

Fire Prevention Canada National site dedicated to fire prevention and education.
Office of the Fire Commissioner Information on fire safety and prevention.

Provincial Wildfire Information

Contains resources related to wildfire threat.

Report a Wildfire:

1-800-663-5555 or 5555 from a cellular phone.
Safe at Home Fire-safety tips, techniques and product information. Test your home's safety with the "Safety Quiz."

 Flood

Provincial Flood Information Up-to-date information on flooding in B.C.
B.C. Floodplain Maps Ministry of Environment floodplain maps and design briefs.

 Earthquake

ShakeOut BC A province-wide drill designed to educate the public in the event of a major earthquake.
Provincial Earthquake Information What to do before, during and after a quake. A downloadable booklet, Earthquake and Tsunami Smart, is available.
Earthquake Risk Tool A risk-mapping tool provided by the Institute for Catastrophic Loss Reduction.

 HOMEOWNER & TENANT GENERAL INFORMATION

Canadian Mortgage & Housing Corporation (CMHC) Current housing information, for consumers looking to, buy, rent or renovate a home.
Condominium Home Owners Association of B.C. (CHOA) Resources, advocacy and education for condo owners and strata corporations in B.C.
Tenant Resource & Advisory Centre (TRAC) Information on tenants' rights in B.C.
Co-op Housing Federation of B.C. Information related to co-op housing in B.C.
Vancouver Island Strata Owners Association (VISO) A resource guide for strata owners on Vancouver Island.

 FINANCIAL PLANNING and SAFETY

Financial Consumer Agency of Canada (FCAC) Useful information to help you with all your financial planning, from making a budget to shopping for a mortgage.
Canadian Anti-Fraud Centre Tips on how to recognize report and stop fraud.
Scams and Fraud Protect yourself from scams and fraud including: identity theft, email fraud, mass marketing, internet-related fraud and investment fraud.
Unclaimed Property Search for any unclaimed funds to which you may be entitled.

 DISPUTE RESOLUTION

General Insurance OmbudService The GIO is an independent dispute resolution service for complaints related to home, auto or business insurance.
Mediate BC The Mediate BC Society provides a range of dispute resolution services in B.C.
Civil Resolution Tribunal An online resource for resolving strata and, in time, small claims disputes.