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Customer Service Representative/Licensed Insurance Advisor

Job Summary
  • Brokerage Name:
  • Approximate Salary: $37-42K / Per Year
  • Region: Lower Mainland
  • Location: 11th Floor - 6081 No 3 Road, Richmond, BC
  • Country:
  • Category: Entry Level Customer Service Representative
  • Position Type: Full-Time
  • Experience Level:
  • Education Level: Trainee
  • Advertised: 14-12-2017
  • Closing Date: 03-01-2018
  • Job ID: 3794
  • Click here to find more jobs posted by this employer
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At TuGo, we’re committed to helping travellers and partners have better experiences. To sum it up

What you'll do

  • Create and maintain positive traveller/partner relationships by responding to questions over the phone.
  • Respond to partner requests for product information, clarify policy wording, and confirm rate calculations.
  • Process partner requests for renewals, extensions and upgrades.
  • Sell and cross-sell TuGo’s products in accordance with established procedures and scripts.
  • Remain up-to-date on all insurance products, procedural changes, industry information, and the computer and phone systems.
  • Respond to phone inquiries regarding coverage and how to make a claim.
  • Achieve performance targets.
  • Collaborate and communicate effectively with team members and all other teams.
  • Look for ways to improve customer experience.
  • Promote and model TuGo culture, values, and brand promise.
  • Continuously build professional and technical expertise.

What you'll bring

  • Degree or diploma in business or other discipline
  • 2+ years’ experience in a call centre or customer service environment
  • Verbal and written fluency in an additional language, preferably French or another language such as Mandarin, Cantonese, Japanese, or Korean, is an important asset
  • Successful completion of Level One Insurance Licence (within 1 month of start date)
  • A passion for getting the details correct
  • Ability to learn quickly and apply knowledge of policy wording to accurately sell policies and provide service to travellers
  • Ability to pass a criminal record check as required by insurance councils for licensing
  • Ability to work our 9:30-6:00 M-F shift (37.5hrs/wk)
  • Excellent written and verbal English communication skills
  • Strong team player and positive contributor
  • Proficient in MS Office Suite and able to learn applications quickly
  • A strong customer experience focus
  • A passion for continuous learning and professional achievement
  • A passion for travel

Contact Centre Hours (Pacific time): M-F 6-6; Sat 7-4. Sat = rotation. Schedules do not change unless required.

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