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Client Service Manager - Commercial

Job Summary
  • Brokerage Name:
    BFL Canada Insurance Services Inc.
  • Approximate Salary: Negotiable
  • Region: Lower Mainland
  • Location: 200-1177 West Hastings Street, Vancouver, BC
  • Country:
  • Category: Other
    Commercial Insurance
  • Position Type: Full-Time
  • Experience Level:
  • Education Level: Level Two Licensee
  • Advertised: 06-10-2021
  • Closing Date: 29-10-2021
  • Job ID: 6185
  • Click here to find more jobs posted by this employer
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 BFL CANADA is looking for a Client Service Manager in our Commercial Division!

The primary purpose of this position is to assist the Client Executive (CE) with all client management requirement


Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 850 professionals located in 19 cities across the country. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

Here at BFL our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a face-paced environment.


BFL CANADA is looking for a Client Service Manager for our Commercial team!

The primary purpose of this position is to assist the Client Executive (CE) with all client management requirements


Client Management

  • Proactively manages a book of business by reviewing clients’ exposures, gaps in coverage, and loss
    history and proposes appropriate coverages and/or solutions with CE.
  • Develops account strategies, presentations and proposals with CE.
  • Answers client questions and handles daily requests/coverage changes.
  • Ensures maximum retention of book. Works with a Client Service Assistant (CSA) to provide
    exceptional client service.
  • Works with a CSA to ensure all certificates of insurance are issued accurately and in a timely manner.
  • Reviews contracts to ensure insurance program meets requirements and works with insurers to amendcoverages/ obtain agreement.
  • Establishes appropriate procedures for claims administration/l loss prevention activity
  • An advocatefor our clients during the claims process.


  • Manages the marketing process in close collaboration with the CE.
  • Prepares accurate and comprehensive underwriting submissions.
  • Utilizes relationships to negotiate best terms for new and renewal business.
  • Endorses policy wordings based on client requests.
  • Works with insurers to provide coverage solutions to better meet our clients’ changing operations and asnew products are being offered.
  • Ensures the accuracy of renewal documentation and issues manuscript policies when required.
  • Reviews policy wordings and other documentation for accuracy and completeness.


  • Supervises and trains the CSA on internal procedures and works to develop their general insurance
  • Proofs CSA’s work to ensure internal and external documents are accurate and expedited in a timely manner.
  • Works with the CSA to ensure timely and accurate follow ups on outstanding client accounts receivables.
  • Meets with BFL Compliance regularly to review accounts and procedures.


  • Maintains policy files and/or electronic files to ensure that they are organized and up to date.
  • Responds to telephone calls and written inquiries from clients and underwriters in a timely and professional
  • Participates in industry functions and targeted public relations activities.
  • Maintains important market relationships.
  • Follows BFL policies and procedures, including security and quality procedures, as currently set out andas amended from time to time.
  • Other miscellaneous duties and special projects as required.



  • Minimum 2 years Commercial insurance experience or relevant insurance education.
  • Level 2 license (insurance designation, CIP or CAIB preferred) or working towards the designation.
  • Maintenance of licensing requirements/ continuing education.
  • Extremely detailed.
  • Must be completely client focused and service oriented.
  • Excellent communication skills, listening, verbal, and written.
  • Ability to work well independently, as part of a team, and with others throughout the organization.
  • Positive attitude and a desire to grow.
  • Willingness to go beyond the job description.
  • Good knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.



  • You will be working in a thriving, progressive and well-established insurance brokerage company
  • Competitive salary, group insurance benefits, and RRSP matching plans from your first day
  • A culture that encourages and supports continued education

Our Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Employees often enjoy activities along the Seawall during their lunch break with Stanley Park being close by. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building. 


Let’s stay in touch: follow us on LinkedIn to see what we are up to and check out our other job openings.

Learn more about us on our website:

 BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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